Navigating the Blackboard: A Qualitative Study of Findability on the Utrecht University Blackboard Learn App

This study aimed to understand the problems that students of the Utrecht University face when using the Blackboard Learn mobile application, a widely-used tool for accessing course materials, submitting assignments, and checking grades. The research question was "What problems are students facing regarding findability on the Blackboard Learn mobile applica- tion?" To answer this question, a Diary Study and User Study were conducted. Participants were recruited through personal interactions and were given detailed information about the study. The data collected was analyzed using Straussian Grounded Theory, involving open, axial, and selective coding. The goal was to identify a taxonomy of problems and goals that students have when navigating the app. The findings of this study revealed that although students are able to find what they are looking for, the app could still be improved by reducing the amount of interactions required, making actions more intuitive, reducing additional confusion and resolving bugs. The results of this study can provide valuable insights into the usability of the Blackboard Learn mobile app, and can be used to improve the overall user experience for students.